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Policy / T&C’s

Grooming, Matting & Safety Policy

If matting is present, an additional £5–£15 fee will apply. Severe matting may require clipping shorter than requested for welfare reasons. Removing matted coats carries increased risks including clipper irritation, skin catching, and hematomas.

Owners must disclose any history of aggression, reactivity, anxiety, or biting at the time of booking.

Muzzles may be used at the groomer’s discretion to ensure safety.

Grooming carries inherent risks, particularly with matted, reactive, or stressed dogs. By booking, owners accept that Harriet & Hound is not responsible for injury or complications arising from the dog’s behaviour or coat condition. If a dog becomes unsafe to groom, the session may be modified, stopped early, or refused.

Late Collection: Late pick-up may incur a fee. Harriet & Hound is a 1–2–1 salon and dogs cannot be held past the agreed pick-up time.

Booking Fee: A £10 non-refundable booking fee is required to secure all appointments.

Photography: Unless stated otherwise, photos of your dog may be used for advertising and promotional purposes.

By booking a grooming appointment you agree to our policy and all our terms and conditions.